Upon successful completion of the course, students can
• compare and contrast cultural data, using appropriate language.
• practice empathic and active listening and trust-building strategies in professional communication to promote effective cross-cultural (virtual) communication, including giving constructive feedback, sharing opinion, encouraging discussion and dealing with misunderstandings.
• deal effectively with communication problems and cultural issues that arise in online collaborative or transactional exchanges, by adjusting their language appropriately.
• establish a supportive environment for sharing ideas and practice
• summarize in writing the main points made in spoken or written informational texts regarding subjects of personal interest.

none

The pluricultural workplace - effective communication across borders
• Virtual collaborationc
• Cross-cultural communication: active listening, giving and receiving constructive feedback
• Problem-solving
• Language management strategies

Bailey, S. (2010): Academic Writing for International Students of Business. London: Routledge.
Emmerson, P. (2009): Business Vocabulary Builder. Basingstoke, Hampshire: Macmillan.
Emmerson, P. (2010): Business Grammar Builder - Intermediate to Upper-Intermediate. Basingstoke, Hampshire: Macmillan.
A collection of articles and videos will be compiled for the course, drawing on recent articles from the following media:
Business Spotlight Magazine. URL: https://www.business-spotlight.de/
Harvard Business Review. URL: https://hbr.org/
TED Talks. URL: https://www.ted.com

Moderated group work, lecture, discussion, self-study, virtual collaboration

Cumulative module grade: The individual course grade of ILV "Professional English" is incorporated into the overall module grade and weighted in accordance with its assigned ECTS Credits
Assessment type: continuous assessment
Assessment method(s): class participation, continual assessment, homework, reflection