Students know

• different types of consulting and training approaches
• can develop a consulting or training process
• can identify and understanding problem spaces and the types of ethical issues faced by internal consultants and how to effectively resolve these

none

The course will cover the following topics/content:

• Consulting and training approaches;
• Internal consulting and training for diverse teams;
• Developing a consulting and/or training process;
• Identifying and understanding problem spaces and ethical issues faced by internal consultants;
• Tools for consulting and training

Albaum, G./Duerr, E. (2011): International Marketing & Export Management. 7th ed. Harlow: Financial Times Prentice Hall.
Block, P. (2011): Flawless Consulting: A Guide to Getting Your Expertise Used. 3rd ed. San Francisco: Jossy Bass
Branch, A. (2006): Export Practice and Management, 5th ed., London: Thomson.
Gardenswartz, L./Rowe, A. (2010): Managing diversity: A complete desk reference and planning guide (3rd ed.). Alexandria, VA: Society For Human Resource Management.
Gatrell, C./Swan, E. (2008): Gender and diversity management: A concise introduction. London: Sage.
Hollensen, S. (2010): Global Marketing: A Decision-Oriented Approach, 5th ed., Harlow: Financial Times Prentice Hall.
House, R. J./Hanges, P. J. et al (2004): Culture, Leadership, and Organizations: The GLOBE Study of 62 Societies. Thousand Oaks, CA: Sage Publications.
Klarsfeld, A./Booysen, L. A. E. et al (2014): International handbook of diversity management at work: Country perspectives on diversity and equal treatment (2nd ed.). Cheltenham: Edward Elgar.
Konrad, A./Prasad P./Pringle, J. (eds.) (2006): Handbook of workplace diversity. London: Sage.
Kubr, M. (2002): Management consulting: A guide to the profession. International Labour Organization.
Marks, T. (2013): Discussing three models of client: consultant collaboration for effective training interventions-a case study approach. Industrial and Commercial Training, 45(7), 406-411. UK: UK Essays.
Pellegrinelli, S. (2002): Managing the interplay and tensions of consulting interventions: The consultant-client relationship as mediation and reconciliation. UK: Journal of Management Development, 21(5), 343-365.
Seyoum, B. (2013): Export-Import Theory, Practices, and Procedures. 3rd ed. New York, NY: Routledge.
Sherlock, J./Reuvid, J. (2008): The Handbook of International Trade: A Guide to the Principles & Practice of Export (2nd edition). London: GMB Publishing.
Steers, R.M./Schanzez-Runde, C.J./Nardon, L. (2010): Management across cultures - challenges and strategies. New York: Cambridge University Press.
Thomas, D.C. /Peterson, M. F. (2014): Cross-cultural management: essential concepts. Thousand Oaks, California. Sage Publications.
Varner, I. /Beamer, L. (2010): Intercultural Communication in the Global Workplace. New York, NY: McGraw-Hill.

Moderated group work, lecture, discussion, case work, guided interaction with multimedia representations

Cumulative module examination
The module grade is calculated weighted by the ECTS credits of the individual courses of the module and results as follows:
ILV "Internal International Consulting" - 2 ECTS
Assessment type: continuous assessment
Assessment method/s:

• Class preparation and partizipation,
• Group work assignments
• Individual assignments
• Written final examination