The students are able to:

• analyse, design and implement business processes in the organisation
• interpret the connections between business process modeling and the agility of organisations
• assess the interaction of management aspects in quality, ecological sustainability, occupational safety, cyber security or corruption prevention in order to ensure effective and efficient integration into existing organisational structures and management concepts

none

• Process management and business process modeling
• Conceptual content management, system, concept
• Basics of Generic Management
• Total Quality Management (TQM)
• Environmental management
• Occupational safety
• Methods and concepts for introducing integrated management systems

• Steinmann, H. & Schreyögg, G.: Management. Grundlagen der Unternehmensführung. Konzepte - Funktionen - Fallstudien, 1997
• Holzbauer, U. D.: Management, 2001
• Schwendt, S. (Hrsg.): Integrierte Managementsysteme. Konzepte, Werkzeuge, Erfahrungen, 2002
• Baumgartner, R. J. et al.: Generic Management - Unternehmensführung in einem komplexen und dynamischen Umfeld, 2006
• Brüggemann, H.: Grundlagen Qualitätsmanagement: Von den Werkzeugen über Methoden zum TQM, 2012
• Kirchmer, M.: High Performance Through Process Excellence: From Strategy to Execution with Business Process Management, 2017
• Dumas, M., La Rosa, M., Mendling, J., & Reijers, H. A.: Fundamentals of Business Process Management (2nd ed.), 2018
• Oakland, J. S. & Turner, M. A.: Total Quality Management and Operational Excellence: Text with Cases (5th ed.), 2019
• Reid, D. & Sanders, N.: Operations Management: An Integrated Approach (7th ed.), 2019
• Daft, R. L.: Management (13th ed.), 2020

key notes, lectures, discussions, exercises and case studies

integrated module examination
final examination character: written module exam