After completing the sub-module "English for Hotel Management II", students will be able to,

• present written and oral proposals
• communicate adequately and effectively with people inside and outside the hotel business,

none

The following topics/contents will be covered in the course:

• Online assessments
• complaint and conflict management
• describe processes
• Participate in a meeting

A collection of articles and videos will be compiled for the course each semester, drawing on recent articles from the following media:
Business Spotlight Magazine. URL: https://www.business-spotlight.de/
Harvard Business Review. URL: https://hbr.org/
TED Talks. URL: https://www.ted.com
Presentation Guru. URL: https://www.presentation-guru.com/

Participation in class, reflection paper, presentation by and discussion with experts from the business world, written final exam

Integrated module examination
Assessment type: Continuous assessment
Assessment method/s: The course "Experience staging" is assessed on the following basis:

• Oral final examination