Students are capable of differentiating between major communication models (Four-ears model by Schultz von Thun, System- theoretical model by Watzlawick, Transaction-analysis model by Berle) and hence deducing significant techniques for successful communication processes (e.g. active listening, questioning techniques, active transform strategies). Students are further able to analyze conflicts, evaluate conflict positions and conflict resolution strategies (Harvard, Gordon, and Mediation) as well as apply those to conflict resolution communication in the civil engineering context.
Students understand the basic principles of negotiations (requirement, objectives, motivation, power)and are able to evaluate negotiation strategies and conduct integrative and distributive negotiations in a job-relevant context: goal-setting, feedback, project planning and execution, building appraisal.

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Communication models (Four-ears model by Schultz von Thun, System- theoretical model by Watzlawick, Transaction-analysis model by Berle). Selective perception (perceive-evaluate-communicate).

Operative conflict management: conflict analysis - types of conflicts - conflict phases (Glasl). Conflict positions between demand and cooperation, conflict resolution strategies and conflict interventions - Harvard concept, Gordon conflict resolution model, mediation as an alternative dispute resolution procedure in Civil engineering. Conflict consolidation and prevention.

Basic principles of negotiating (requirements, objectives, motivation, power). Integrative and distributive negotiations. Phases of negotiations. Negotiation strategies. Job-relevant negotiation types: goal-setting, feedback, project planning and execution, building appraisal.

Bauer-Jelinek, Christine: Die geheimen Spielregeln der Macht(...). ecowin 2007.

Dehner, Ulrich:Konfliktlösung statt Streit. Streiteskalation und Konfliktlösung mittels Transaktionsanalyse. Vol. 1+2, DVD. Studio:managerSeminare Verlags GmbH. 2009.

Fein, Erhard, u.a.: Betriebliche Kommunikation. 4. Aufl., Bildungsverlag EINS 2007.

Flucher Thomas u.a. (Hrsg.): Mediation im Bauwesen. Ernst&Sohn, Berlin 2003.

Flume, Peter:Die häufigsten Gesprächsfallen. 2007.

Fisher, Roger, u.a.:Das Harvard-Konzept. Campus Verlag 1991.

Hammacher, Peter, u.a.:So funktioniert Mediation im Planen + Bauen. Vieweg+Teubner, 2. überarb. Aufl., 2011.

Hertel von, Anita:Professionelle Konfliktlösung. Campus Verlag 2003.

Hoffmann, Hans-Erland, u.a. (Hrsg.):Internationales PM. DTV 2004.

Linker, J. Wolfgang: ommunikative Kompetenz. Gabal

Polzin, Brigitte, u.a.: (...) Kommunikation ... im Bauwesen. Hanser 2009.

Saner, Raymond:Verhandlungstechnik. Haupt Verlag, 2. Aufl., 2008.

Schulz von Thun, Friedemann:Miteinander Reden 1-3, Rororo 2005.

Simon, Walter:Grundlagen der Kommunikation. GabalVerlag 2004.

VisCog Productions: ing Studies of Visual Awareness. 2008.

Watzlawick, Paul, u.a.:Menschliche Kommunikation. Formen, Störungen, Paradoxien. 10. unveränderte Auflage, Huber Verlag 2000.

Zerhusen Jörg:Alternative Streitbeilegung im Bauwesen. C.HeymannsVlg, Köln 2005.

Lecture units, discussions (case studies), conducting negotiations and performing conflict conversations (role plays), evaluation of the video-taped conversations, training-units, and group project.

Continual assessment of class room performance, evaluation of video-taped negotiations, project.