Students know
• basic concepts and the fundamental relationships in quality management.
They are able to

• apply specific QM methods to concrete problems.

none

Development and concepts of quality management
• Quality Management System
• Process orientation in quality management
• Selected quality methods
o Customer analysis according to KANO
o QFD - Quality Function Deployment
o FMEA - failure mode & effects analysis
• Organizational anchoring of Quality Management

Franz J. Brunner, Karl W. Wagner: Taschenbuch Qualitätsmanagement - Leitfaden für Studium und Praxis. Hanser, München 2008
Karl W. Wagner: Qualitätsmanagement für KMU. Hanser, München 2005
G.F. Kamiske(Hrsg.): Bausteine des innovativen Qualitätsmanagement. München, Wien: Hanser 1997
Walter Masing (Hrsg.): Handbuch Qualitätsmanagement. 5. Auflage, Hanser, München Wien: 2007

Lecture (VO)

General examination