The students know the basic concepts and relationships in quality management.
They are able to apply specific QM methods to solve practical problems.

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Development of quality management
Terminology quality
Quality Management System
Process orientation in quality management
Selected quality methods (Customer analysis according to KANO, QFD - Quality Function Deployment, FMEA - Failure Mode and Impact Analysis)
Organizational Implementation of the quality management

Franz J. Brunner, Karl W. Wagner: Taschenbuch Qualitätsmanagement - Leitfaden für Studium und Praxis. Hanser, München 2008
Karl W. Wagner: Qualitätsmanagement für KMU. Hanser, München 2005
Walter Masing (Hrsg.): Handbuch Qualitätsmanagement. 5. Auflage, Hanser, München Wien: 2007
Joachin Hermann, Holger Fritz: Qualitätsmanagement: Lehrbuch für Studium und Praxis, Hanser, 2011

Lecture

Comprehensive examination